No man is wise at all times. And there is no getting around it. Mistakes do happen, no matter the manufacture you're engaged in. The system went downwards, a client'south package is lost, the food a client ordered is delivered tardily, simply insert your option. Such stories are widespread in a customer service niche.

How to say information technology's your fault? Plainly, blurting out a trivial "Lamentable!" isn't an option. Being a business owner, yous probably intendance for customer loyalty and retention and desire your audition to stay with yous equally long as possible.

We are here to ease your distress when composing those heartfelt lines. Y'all'll say "sorry for the inconvenience" sounding more natural, original, and not clichéd later reading this piece. Here it goes!

What is "pitiful for the inconvenience" significant?

When you lot say these words, you lot apologize for the mistake and the inconvenience caused by your deportment (or the lack of any) to a client. This phrase is oftentimes overused in a customer service industry and many people interpret it as "We know we messed upwards though you have to put upward with that". That's why y'all have to quit using this line left and correct. That's our next stop.

Reasons to stop saying "sorry for the inconvenience"

  1. Lack of authenticity. The phrase in question has been used since year one and already become cheesy. Virtually clients know near it and think a back up team may use it on autopilot even in an email broadcast. Don't do that, alter the arrangement!
  2. More than an inconvenience. A client faces a poor experience, could it exist worse? A brand shouldn't be sugar-coating even if the state of affairs seems like a trifle (from a brand's perspective). At the end of the twenty-four hours, you want customer perception to exist positive.
  3. Unempathetic meaning. Let'southward phone call a spade a spade: "lamentable for the inconvenience" may audio a footling callous. In almost cases, this is true without a follow-upwards letter. Do you lot desire your customers to feel like they're treated with no respect?
  4. No urgency. One of the beginning rules of customer service is solving a customer's event ASAP. If you simply say you're [terribly] sad, it won't prove your willingness to lend a helping hand quickly.

Note!
To sell the idea even more, hither is a quick checklist of the things to have into business relationship when shaping a thoughtful and clever "lamentable virtually the inconvenience" dialogue (plus, some useful phrases to include):

  • Mind the empathy

I can see how important this is..

I realize all the frustration..

I would feel this way too..

  • Be proactive

I am hither to apologize for the inconvenience we acquired y'all..

This is [your name], I am writing to say I am sorry for the delayed response.

It's [your name] with [visitor name]. I see you lot're having trouble with..

  • Admit your mistakes

My error! Every bit a token of my apology, please accept..

This is all our fault. Sorry for the inconvenience!

My bad! We are on it so that it doesn't happen again.

  • Provide workaround

And so, here are the options I call back fit:…

Let me provide you with an alternative:..

Would you lot listen taking a await at plan B?

  • Be approachable

In case you need further description, drop me a line at [email address].

Please permit me know if there is anything else I can exercise for you. I am ever available.

Experience free to schedule a call/conversation with me.

"Lamentable for the inconvenience" alternatives to enrich your repertoire

Brands exercise apologize. However, they practice not always go with just "We repent for any inconvenience". The meaning is kept though, the words are unlike. Before nosotros cut to the chase here, let me prepare real-world examples.

Adidas was sorry after sending an e-mail with an insensitive subject line to all Boston Marathon finishers. Clearly, "Congrats, you lot survived the Boston Marathon!" was non a pleasant thing to say on a Patriots' Day race. The bulletin was met with pushback. So, what were their apologies for the inconvenience? "Nosotros are incredibly sorry", 'We deeply apologize for our mistake".

Another example is Jeff Bezos maxim "distressing for the inconvenience" after the infamous Kindle accident. Amazon deleted copies of "1984" and "Animal Farm" from the users' Kindles. Two things that caught my middle hither: 1) the CEO didn't express regrets betoken-blank and 2) the cease line "With deep amends to our customers" seems whole-hearted and unconventional.

Being a language enthusiast, I'm constantly on the lookout for unusual vocab and lexical expressions as it is. So, I want to provide yous with culling means of saying "sorry for the inconvenience" without really pronouncing these words (substituting them with both formal and less formal synonyms, if yous will):

  1. Please, accept my sincere apologies…
  2. How tin I make up for the [late reply/this unsatisfying situation,etc.]…
  3. I realize the situation is discomforting, I would experience it too…
  4. Every bit a business, we can see how frustrating this upshot tin exist…
  5. This is unacceptable and we realize we let you down.
  6. We do apologize for the trouble..
  7. I regret any problem you may have faced with the system…
  8. On behalf of our team, I would similar to make apology for [the event]..
  9. Information technology'southward our bad and we exercise sympathise that! Permit u.s. find some other solution…
  10. Your [result] is already taken intendance of. Mea culpa!
  11. I desire to extend my sincerest apologies for…
  12. We deeply regret this incident..
  13. This is quite a situation. As a token of apology, nosotros are…
  14. We screwed up! The weather condition and our horoscopes are to blame!
  15. Equally a fashion to enquire for your forgiveness, we're offering…
  16. This was an annoying skid-up on our part and we are sorry.
  17. Nosotros shouldn't have done that. The fault is 100% ours.
  18. We're extremely grieved that … And to make it up to y'all we..
  19. I offering y'all an apology for the discomfort you lot may take faced …
  20. Huge apologies to you as our loyal and much-valued client.

Sometimes when things go south, all you tin can offer to a customer is your sincere apology. Simply you have to practise that right. The most of import affair is to be creative, stay professional, and not to lose your nerve (or at least try to do that).

Quick note!

The bad and the proficient ways to say "lamentable for the inconvenience" which you will desire to write on a post-it 👇🏻

Do NOT say that! DO say that!
Sorry, can't help information technology.. Huge apologies for this fine misunderstanding…
To be honest, I take no clue how to handle this, and then sorry I sympathize you lot completely! Let me provide several alternatives…
It'southward not my department, why don't you get enquire another i? If I were you, I would exist frustrated besides! Permit me loop my colleague from another team in. He/she volition assist!
What part of "sorry" in "I am sorry" didn't yous understand? Let me highlight once more that information technology's our bad simply we're on to information technology to solve the issue faster.
Pity and nosotros are sorry for the inconvenience! I am on the same page with you here. Could yous delight provide some details…
Sorry for the inconvenience! Is it working now? Thank you and so much for your patience! The issue is completely taken intendance of.
Nosotros regret whatever inconvenience this may cause yous… Thanks for bringing this up to us, mea culpa! Give us some time to get onto this..

10 client service situations to say "Lamentable for the inconvenience"

In the eye of the moment, it's easy to give up on all the courtesy and professional person training. With that in mind, we've come up with possible client service scenarios and included all the culling ways to say y'all are sorry.

You tin use these templates in alive conversation, email, or even phone interactions and mix them up with the synonym expressions I provided above. Also, y'all can insert these in a thank you for society newsletter, if things went south. Ace your side by side "We apologize for the inconvenience" talk and always call back of the right words:

ane. Poor client service

Dear [ customer name ],

On behalf of [ company name ], I want to extend my sincerest apologies for the negative feel that you had with our client service agent.

I realize that [ amanuensis's name ] was [ unhelpful/rude/unprofessional/etc. ] in solving the event. Your frustration at having not been properly directed to a supervisor is completely understandable.

At [ company proper name ], we pride ourselves on going the extra mile day by twenty-four hours to ensure that our customers' needs are existence met to the full. I know that we take permit yous downward. Nosotros are really sorry for that.

We practice our all-time to train each of our representatives on how to properly handle our customers' bug.

Thanks for bringing this issue upward to our attending. We are always looking for ways to better our service, and your feedback is highly valued.

Should you need help in the time to come, please practice not hesitate to contact me directly.

Sincerely,

[ Agent's name ]

2. Delayed delivery

Dear [ customer name ],

I regret any trouble you may have experienced with our commitment service and the package you've ordered from us this [ day of week ].

As you are our loyal customer, nosotros desire you to be the commencement to know that there is a new supply this week. You will receive a message from united states when the items are bachelor to club.

Please suggest united states of america on whether you would like to cancel your lodge or accept us ship a new parcel one time it becomes available.

Again, we are lamentable for the inconvenience.

Best wishes,

[ Agent'southward name ]

three. Billing issues

Love [customer proper noun] ,

Promise you are doing well. Nosotros do repent for the problem concerning our billing organization and the amount charged previously. Our best agent is already taking care of your result and will get back to yous with the solution.

To improve your experience, we [ extend the trial period/ offer a discount, etc. ]. Kindly consider the information in the attachment.

Feel free to accomplish out to me in example you need any help.

Best regards,

[ Amanuensis's proper noun ]

4. Refund request

Beloved [ customer's proper name ],

Delight, have my sincere apologies for the inconvenience yous had experienced with us recently. It's shocking given that we devote actress attending to every client and transaction.

Our team has taken steps to narrow downward the causes of this mistake and plant out that [ tell the cause of the error without getting into specifics ]. This is our bad and we take full responsibility.

To ready the situation, nosotros will provide y'all with a refund ASAP.

Thank you for your insightful feedback, we are improving our customer service to eliminate such mistakes down the road.

Sincerely,

[ Agent's name ]

5. Arrangement reanimation

Dear [ client name ],

You might have noticed our [ app/system/service ] had a minor turbulence today. Mea culpa! All the issues are already taken intendance of and it won't happen again.

It's the beginning fourth dimension that a reanimation occurred since we launched and we deeply regret this incident. Please, feel free to await through our total explanation published on our [ blog ].

Don't hesitate to contact our team in one case you lot come upwardly with further questions.

Have a nice one!

[ Agent'due south proper name ]

6. Mass sorry for the inconvenience bulletin (after a downtime)

Dear [ customer proper noun ],

I'm here to update yous on our service reanimation on [ engagement and time ]. Service was fully restored on [ fourth dimension ].

I realize this is disappointing and accept my apology for any inconvenience this has caused yous. Please be informed that our team has been working really hard to resolve these incidents. [ Clarify incident details ].

As a token of apology, nosotros are [ issuing you a discount of Ten% for this calendar month's subscription/ free trial period/ free feature ]. If you feel this isn't plenty, delight let me know. We will discuss everything.

Take a great 24-hour interval,

[ Agent's name ]

seven. Issues problem

Beloved [ client proper noun ],

Unfortunately, a game-breaking bug has slipped through our devs' hands recently. Delight, take my sincerest apologies for the problem with [ insert your option ] y'all accept been dealing with our product.

Our devs squad has confirmed [ specify the issue ] and they are working hard on resolving it.

We take prioritized this, and in another X business days, this issues is completely fixed.

Customer experience is our top-of-heed priority, so nosotros will brand certain nosotros do thorough testing to avoid such issues in the future.

We do understand the severity of the upshot and the impact it might take on your business and would similar to suggest a workaround until it is fixed. You can try [ workaround ]. I promise this helps.

Feel costless to [schedule a screen share session/ hop on a quick call to gear up everything upwards/ chat with u.s.a.].

Best regards,

[ Agent's proper name ]

8. Tardily reply

Dear [ client name ],

Oops! Pitiful for the delayed reply. Mea culpa!

The thing is that [ explicate why you are late ]. I think we can deal with the problem this style [ provide the solution ].

Ask me questions if demand be!

All-time wishes,

[ Agent'south name ]

ix. Scheduled maintenance

Dear [ client proper name ],

Our team is scheduling maintenance on our [ servers/platform ] for [ appointment, time, and duration of the maintenance ]. Sorry for the inconvenience caused to yous in this regard.

This maintenance is extremely essential because [ explain the importance of the maintenance and benefits to customers ]. So glad that you understand!

Thank yous for beingness our customer.

Sincerely,

[ Agent's proper name ]

10. Clarifying a problem

Hello [ customer name ],

Thanks for reaching out to us concerning [ the event ]. Our team is already on information technology. We capeesh your patience.

We took efforts to understand the problem. Though it persists. The deportment taken were [ enlist the actions ].

To streamline the process, we will need certain information from you lot. [ Ask questions ].

Thank you for staying with usa. No doubts, we'll find the solution.

Best wishes,

[ Agent's proper noun ]

Bottom line

Your "sorry for the inconvenience" messages should be focused on ane mission: to win the client back. To succeed in this endeavour, give it one hundred and x percent.

As you can see, we didn't reinvent the bicycle in our scenarios, simply ordinary words expressed in an offbeat way. Remember the basics: call a customer past name, be friendly, be specific, be creative in solutions. Plus, don't scatter your apologies with unsound statements. It's OK to ain mistakes.

To railroad train that speech muscle of yours, decent all-in-ane software is highly needed. Sign up for a gratuitous 14-twenty-four hours trial with HelpCrunch, the feature-packed support platform, and communicate with customers in a positive fashion 🙏

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